Can a customer play for free?

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• Communication procedures between Customer Support and Fraud & Payments

  Communication procedures between Customer Support and Fraud & Payments: IMPORTANT: Documents received by email or any other way other than a direct upload on the user account or a direct upload through a link provided by FP (to be defined) are to be ...

• Communication procedures between Customer Support and Fraud & Payments - What questions should be sent by ticket

  Any question that is not urgent and is related to either fraud and payments. Missing withdrawals - indicate user account, and processed withdrawal transaction ID and method. Missing deposits that were not possible to credit directly on chat. Please ...

• Communication procedures between Customer Support and Fraud & Payments - Documents

  Customers with active /open accounts should be redirected to the upload function on their player account and customers with closed accounts, that cannot access the player account, should be redirected to the email verifications@themil.io  All ...

• Communication procedures between Customer Support and Fraud & Payments - OK questions on Slack

  Week days from 8am to 11 pm and weekends and public holidays from 9am to 6pm (Malta time): Payment failed (from the same day/hour of contact) - if user is on chat or telephone; amount is above or equal to 100 EUR/ 1000 SEK/NOK; if it fails repeatedly ...

• Communication procedures between Customer Support and Fraud & Payments - How to check common questions

  Missing deposit - Account, TX Id, date and time, amount, method. Always check in the account if a similar transaction was not meanwhile credited. Check if a similar transaction exists in a pending or other temporary status.  Check with user that on ...