Communication procedures between Customer Support and Fraud & Payments - Documents
Customers with active /open accounts should be redirected to the upload function on their player account and customers with closed accounts, that cannot access the player account, should be redirected to the email verifications@themil.io
All documents received by email for accounts that are open will be deleted without a reply to the ticket. It is not safe to store documents on the ticketing system, so even the emails with documents received from players with accounts closed will also be deleted after reply.
Uploading the documents directly on user account is the safest way.
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