Communication procedures between Customer Support and Fraud & Payments - What questions should be sent by ticket
- Any question that is not urgent and is related to either fraud and payments.
- Missing withdrawals - indicate user account, and processed withdrawal transaction ID and method.
- Missing deposits that were not possible to credit directly on chat. Please indicate user account, transaction ID, amount and method.
- Questions the player has sent by email, unless it is from a VIP customer or the issue is deemed urgent.
- Questions about unchecked documents the user has already uploaded and the SLA has passed. QUESTIONS ABOUT DOCUMENTS OR ANY OTHER CHECKS THAT MIGHT TAKE SOME TIME SHOULD BE AVOIDED ON CHAT.
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Customers with active /open accounts should be redirected to the upload function on their player account and customers with closed accounts, that cannot access the player account, should be redirected to the email verifications@themil.io All ...
Can a customer play for free?
Customers can get Free Spins in one of our Games, as well as bonuses that can give access to play without deposits needed, so make sure to check our Promotions page! Players can also Play for Fun mode, a demo version of the game, where no money, ...