What is the minimum amount we can withdraw?

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• What is the minimum amount we can deposit?

  The minimum amount that can be deposited depends on the Brand.  You must defer to the limits and fees of your own brand. 

• Communication procedures between Customer Support and Fraud & Payments - OK questions on Slack

  Week days from 8am to 11 pm and weekends and public holidays from 9am to 6pm (Malta time): Payment failed (from the same day/hour of contact) - if user is on chat or telephone; amount is above or equal to 100 EUR/ 1000 SEK/NOK; if it fails repeatedly ...

• Communication procedures between Customer Support and Fraud & Payments - What questions should be sent by ticket

  Any question that is not urgent and is related to either fraud and payments. Missing withdrawals - indicate user account, and processed withdrawal transaction ID and method. Missing deposits that were not possible to credit directly on chat. Please ...

• Communication procedures between Customer Support and Fraud & Payments - How to check common questions

  Missing deposit - Account, TX Id, date and time, amount, method. Always check in the account if a similar transaction was not meanwhile credited. Check if a similar transaction exists in a pending or other temporary status.  Check with user that on ...

• Communication procedures between Customer Support and Fraud & Payments

  Communication procedures between Customer Support and Fraud & Payments: IMPORTANT: Documents received by email or any other way other than a direct upload on the user account or a direct upload through a link provided by FP (to be defined) are to be ...