What is the minimum amount we can deposit?

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• What is the minimum amount we can withdraw?

  The minimum withdrawal amount depends on the Brand, you must defer to the limits and fees of your Brand. 

• Can the player set a deposit limit?

  Yes. Under our Responsible Gambling Policy, customers may set maximum limits for the deposit amount. They can set daily, weekly and/or monthly limits. To set these limits, visit profile in account. ​ As an SGA customer, it is mandatory that the ...

• Do you charge to make a deposit?

  Please check the fees on the cashier upon making deposit. We also recommend that you check with your payment provider to confirm whether they will charge you additional fees for depositing, particularly when using credit cards or international bank ...

• Communication procedures between Customer Support and Fraud & Payments - OK questions on Slack

  Week days from 8am to 11 pm and weekends and public holidays from 9am to 6pm (Malta time): Payment failed (from the same day/hour of contact) - if user is on chat or telephone; amount is above or equal to 100 EUR/ 1000 SEK/NOK; if it fails repeatedly ...

• Communication procedures between Customer Support and Fraud & Payments - How to check common questions

  Missing deposit - Account, TX Id, date and time, amount, method. Always check in the account if a similar transaction was not meanwhile credited. Check if a similar transaction exists in a pending or other temporary status.  Check with user that on ...