Has the player met the requirements for a Bonus and/or Promotion?
Most bonuses or promotions have Wagering Requirements that need to be met before customers are able to proceed with the withdrawal of bonus winnings.
Player can check the progress on the active Bonus or Promotion by going on the profile and checking the percentage on the bar available.
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Can bonus expire?
Yes, all bonuses will expire. Unless stated differently, a bonus offer will expire after 60 days SGA, 14 days MGA, Free Spins 3 days (MGA).
How can I cancel a bonus?
To cancel a bonus either active or available, please go to Account > Activity > Bonuses and click on the Cancel button for the bonus you want to cancel.
Can the player set a deposit limit?
Yes. Under our Responsible Gambling Policy, customers may set maximum limits for the deposit amount. They can set daily, weekly and/or monthly limits. To set these limits, visit profile in account. As an SGA customer, it is mandatory that the ...
Can a customer play for free?
Customers can get Free Spins in one of our Games, as well as bonuses that can give access to play without deposits needed, so make sure to check our Promotions page! Players can also Play for Fun mode, a demo version of the game, where no money, ...
Communication procedures between Customer Support and Fraud & Payments - How to check common questions
Missing deposit - Account, TX Id, date and time, amount, method. Always check in the account if a similar transaction was not meanwhile credited. Check if a similar transaction exists in a pending or other temporary status. Check with user that on ...