Can I cancel or reverse a withdrawal?
You can always cancel a withdrawal from the side panel on the account or from the cashier, as long as it has not been processed by our Verification team.
To see if a withdrawal is still pending, customer just needs to log in to his account and check on the side panel or by going to his account and if the withdrawal is still there, click on the “Cancel” button.
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How can I cancel a bonus?
To cancel a bonus either active or available, please go to Account > Activity > Bonuses and click on the Cancel button for the bonus you want to cancel.
What is the minimum amount we can withdraw?
The minimum withdrawal amount depends on the Brand, you must defer to the limits and fees of your Brand.
Communication procedures between Customer Support and Fraud & Payments
Communication procedures between Customer Support and Fraud & Payments: IMPORTANT: Documents received by email or any other way other than a direct upload on the user account or a direct upload through a link provided by FP (to be defined) are to be ...
Will the deposits/ withdrawals have a fee?
Fees on Deposits or Withdrawals will depend on the Brand, if they would like to enforce it or not. You must defer to your Payment matrix to check limits and fees from your Brand. However, we recommend that the customer checks with his bank or ...
Has the player met the requirements for a Bonus and/or Promotion?
Most bonuses or promotions have Wagering Requirements that need to be met before customers are able to proceed with the withdrawal of bonus winnings. Player can check the progress on the active Bonus or Promotion by going on the profile and ...