CS FAQs
Can I cancel or reverse a withdrawal?
You can always cancel a withdrawal from the side panel on the account or from the cashier, as long as it has not been processed by our Verification team. To see if a withdrawal is still pending, customer just needs to log in to his account and ...
My game is not loading. What to do?
IT can happen that web browsers block the pop-ups from showing up on screen automatically. In these cases, the address bar will let the player know by showing Pop-ups blocked, where the player can decide to allow them. Customer just has to click ...
Do you charge to make a deposit?
Please check the fees on the cashier upon making deposit. We also recommend that you check with your payment provider to confirm whether they will charge you additional fees for depositing, particularly when using credit cards or international bank ...
What’s a CV2 number or Card Security Code?
A CV2 number or Card Security Code is used as an added security measure. It is the last three digits on the signature strip on the back of card. Customer will need to enter this whenever he make a deposit on the site using a card. It's also known ...
Can a customer play for free?
Customers can get Free Spins in one of our Games, as well as bonuses that can give access to play without deposits needed, so make sure to check our Promotions page! Players can also Play for Fun mode, a demo version of the game, where no money, ...
Can bonus expire?
Yes, all bonuses will expire. Unless stated differently, a bonus offer will expire after 60 days SGA, 14 days MGA, Free Spins 3 days (MGA).
How can I cancel a bonus?
To cancel a bonus either active or available, please go to Account > Activity > Bonuses and click on the Cancel button for the bonus you want to cancel.
Has the player met the requirements for a Bonus and/or Promotion?
Most bonuses or promotions have Wagering Requirements that need to be met before customers are able to proceed with the withdrawal of bonus winnings. Player can check the progress on the active Bonus or Promotion by going on the profile and ...
Can the player set a deposit limit?
Yes. Under our Responsible Gambling Policy, customers may set maximum limits for the deposit amount. They can set daily, weekly and/or monthly limits. To set these limits, visit profile in account. As an SGA customer, it is mandatory that the ...
What is an IBAN and a SWIFT code?
The IBAN (International Bank Account Number) is the identifier, in an international context, of a bank account number, authenticating the country, the Bank and the beneficiary’s account. The IBAN is usually 25 characters, the first two being letters ...
Will the deposits/ withdrawals have a fee?
Fees on Deposits or Withdrawals will depend on the Brand, if they would like to enforce it or not. You must defer to your Payment matrix to check limits and fees from your Brand. However, we recommend that the customer checks with his bank or ...