Identify: 

a) amount and frequency of time and deposits, large losses.

b) cancelled withdrawals, failed deposits, multiple payment methods.

c) changing deposit limits, trying to reverse withdrawals, previous self-exclusions

d) information or hints from customers, frequent complaints, requests for bonuses following losses, or signs of distress ( suicidal threats, physical threats to himself or others). - CS should look for those and report them to RFP

e) chasing losses, erratic betting patterns and product choice.

f) high staking following a win

g) Changes in players’ gaming habits 

Through:

a) Reporting (wagering, deposits, cancelled withdrawals, multiple methods reports, etc.)

b) Customer service feedback, monitor chats, review emails.

According to the legislation, persistent and recurrent problematic gambling behaviour leading to clinically significant impairment or distress, as indicated by the individual exhibiting four (or more) of the following in a 12-month period:

1.Needs to gamble with increasing amounts of money in order to achieve the desired excitement.

2.Is restless or irritable when attempting to cut down or stop gambling.

3.Has made repeated unsuccessful efforts to control, cut back, or stop gambling.

4.Is often preoccupied with gambling (e.g., having persistent thoughts of reliving past gambling experiences, handicapping or planning the next venture, thinking of ways to get money with which to gamble).

5.Often gambles when feeling distressed (e.g., helpless, guilty, anxious, depressed).

6.After losing money gambling, often returns another day to get even (“chasing” one’s losses).

7.Lies to conceal the extent of involvement with gambling.

8.Has jeopardized or lost a significant relationship, job, or educational or career opportunity because of gambling.